Fidelity Bank Operations Retreat 2024

It’s said that when the road is smooth, you travel it twice. Just a month after addressing over 500 business development professionals at the Lagos and South-West Directorate retreat of Fidelity Bank PLC, I had the honour of being invited as the Guest Speaker once more at the 2024 Retreat/Strategy Session of the Operations Division, Fidelity Bank Plc.

The theme of my presentation was “Excellent Service Delivery: A Cutting Edge in a Fiercely Competitive Environment.” A key aspect of my delivery was on “Selling with Service”.

Stanley Amuchie, Executive Director / Chief Operations and Information/Chief Digital Officer, shared kind words about the impact of my presentation and the bank’s commitment to improve on certain aspects of their service delivery strategy.

As a token of appreciation, he gifted me with a box of surprises. Can you guess what’s inside? Take a look at the pictures, and if you guess accurately, you might just win a share! ????

Special thanks to Onyinyechi Ekweronu, Group Head, Branch Operations for the invitation.

There has to be a reason why Ferdinand Ibezim/Selling Skills Support Services Limited is the first choice of leading organizations for creating sales and service champion. A visit to our website will help you find out.

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